Privacy Policy

Information We Collect

OakMD collects information you provide during account creation, intake questionnaires, and communications with our care team. This may include:

Name, email address, and contact information
Date of birth and demographic information
Health history, symptoms, and medications
Lab results you submit or that are ordered through OakMD
Payment information (processed securely by third-party processors)

How We Use Your Information

We use your information to:

Review your intake and facilitate provider consultations
Create and manage your treatment plan
Communicate with you about your care
Comply with applicable laws and regulations
Improve our platform and services (using de-identified, aggregated data only)

Information Sharing

We do not sell your personal information. We may share your information:

With your assigned licensed provider and OakMD clinical staff
With third-party service providers who assist with our platform (under strict confidentiality agreements)
When required by law, court order, or regulatory authority
With your explicit written consent

Data Security

OakMD employs industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments. All health information is handled in compliance with HIPAA.

Your Rights

You have the right to:

Access your personal health information
Request corrections to inaccurate information
Request deletion of your account and data (subject to legal retention requirements)
File a complaint with applicable regulatory authorities

To exercise these rights, contact us at care@getoakmd.com.

Cookies

OakMD's website uses cookies for analytics and site functionality. You may disable cookies in your browser settings, though this may affect site functionality.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or a notice on our platform.

Contact

For privacy-related questions: care@getoakmd.com